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Issue Date
Title
Author(s)
2014-10-12
Friendliness, Helpfulness and Respectfulness: The Effect of Employee Attributes on Customer Satisfaction
YAN, LI (晏麗)
;
Department of Management and Marketing
;
Faculty of Business Administration
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Author
1
YAN, LI (晏麗)
Subject
1
Chinese culture
1
Politeness
1
Service industry
Date issued
1
2014