Please use this identifier to cite or link to this item: http://oaps.umac.mo/handle/10692.1/159
Title: Dealing with Bad Customers: A Study of Consequences of Customer Mistreatment and the Moderating Effects of Psychological Capital and Service Climate
Authors: CHAN, HIO HEI (陳曉希)
Department: Department of Management and Marketing
Faculty: Faculty of Business Administration
Issue Date: 2017
Citation: CHAN, H. H. (2017). Dealing with Bad Customers: A Study of Consequences of Customer Mistreatment and the Moderating Effects of Psychological Capital and Service Climate (Outstanding Academic Papers by Students (OAPS)). Retrieved from University of Macau, Outstanding Academic Papers by Students Repository.
Instructor: Prof. LAM, LONG WAI
Programme: MBA
URI: http://oaps.umac.mo/handle/10692.1/159
Appears in Collections:FBA OAPS 2017

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